Overview Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.

Features

General

• Allow visitors to signup with new Eventum accounts
  • Ability to turn this feature off altogether
  • Specify which projects are available for users who create their own accounts
  • Specify which permission level these users are granted
• Ability to run several projects with the same instance of Eventum
  • Create custom releases, categories and priorities for each project
  • Assign users to specific projects
  • Configure certain projects to allow anonymous posting of new issues
• Create / Modify / Delete custom issue resolutions
• Track duplicate issues
  • Changes to the duplicated issue are automatically propagated to the child issues
  • Links from/to the duplicated issue from/to the child ones

Email Integration

• Integrate your support emails with issues in Eventum
• Use as many email accounts as you want
• Associate specific email accounts to projects
• Create / Modify / Delete canned email responses to automate common tasks of replying to support email
• Email Routing Interface
  • Email attachments are automatically saved in issue.
  • Control who is authorized to send emails in each issue.
  • Blocked emails are saved as notes for later use.

SCM Integration

• Integration with CVS/SVN
• Keep a history of all modified files associated with a given issue
• The CVS module, filename, developer and revision information is saved
• Integration with third party tools
  • Ability to view changes between revisions
  • Ability to view the source of specific revisions of files

Project Management

• Time tracking tool allows you to keep your schedule up-to-date in a per issue basis
  • Enter time for tasks done in past dates
  • The owner may remove entries that are wrong or out of place
  • The total of time spent in an issue is displayed in the issue listing page
  • Custom categories to be able to see where most of the time is spent on

Issue Listing

• Ability to save and load unlimited custom filters
• The grid layout helps you to quickly find all the information you need
• The assigned users are displayed for every issue
• Quickly assign issues by choosing the issues and the users
• The total time spent working in each issue is available
• Export the issue listing contents to a spreadsheet

Reporting Issues

• Upload as many files as you want in one go
• Report as many issues as you want without having to leave the issue report screen

Command Line Interface

• Quickly check and modify issues without opening a web browser.
• View details of issues.
• Lock/Unlock issues.
• Assign issues to any user.
• Add authorized repliers to issues.
• Change status of issues.
• Add time tracking entries.
• Close issues with comments.
• List and download files attached to issues.
• View issue emails.
• Unblock blocked emails.
• View issue notes.

And much more...