Overview GLPI is an Information Resource-Manager with an additional Administration-Interface. As an ITSM and Asset Management tool, it is capable of managing both the company's software and hardware assets. You can use it to build up a database with an inventory for your company (computers, software, printers, consumables, etc.). It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and methods to build a database with basic information about your network-topology.

Features

General

• Multi-entity management (multi-location, multi-structure)
• Multi-user support
• Multiple Authentication System (local, LDAP, AD, Pop/Imap, CAS, x509...) and multiple servers
• Multilingual management (45 languages available)
• Permissions and profiles system
• Notification system on events (consumable stock, expiry of contracts and licenses), customizable and by entity

Inventory

• ITSM functionalities: inventory creation, maintenance and tracking of the entire company's data assets from a centralized console
• Inventory's data import from one or several OCS Inventory, NG servers or with the FusionInventory plugins
• Computer fleet inventory with management of its components, disk space and TCO management
• Monitors' inventory with management of the connections to the computers
• Inventory of the network hardware fleet with management of the connections to the devices (IP, Mac addresses, VLANs...)
• Printer fleet inventory with management of connections to the computers and management of consumable associated and consumption and the thresholds of alarm
• External devices inventory (scanners, graphical tables...) with management of the connections to the computers
• Phone fleet inventory with management of connections to the computers
• Software fleet inventory, with license and expiration dates management
• Administrative and financial Information management (purchase, guarantee and extension, damping)
• Management of the various states for the materials (in repair...)
• Management of generic peripherals and monitors being able to be associated several computers
• External bonds management towards other applications
• History of the modifications on the elements of the inventory
• Management of contracts, contacts, documents related to inventory items

Helpdesk

• Incidents, requests, problems and changes management
• Ticket creation through emails, end-user or technician interface
• Ticket lifecycle (assignment, tickets scheduling, solutions, etc.)
• Knowledge base and Frequently Asked Questions (FAQ)